Terms of Service

These Terms govern your use of Avora ("the Service"), operated by Avora ("we", "us"). By creating an account you agree to these Terms.

1. The Service

Avora provides software for service businesses to run their client operations — including payment requests and invoices, bookings, contracts and e-signatures, memberships, event tickets, quotes, lead forms, reviews, a branded client portal, messaging, automations, and reporting — with payments collected through Stripe. We are a software provider. We are not a payment processor, a party to transactions between businesses and their clients, and not a party to any agreement (such as a signed contract) a business forms with its clients using the Service.

2. Accounts & eligibility

You must provide accurate information and are responsible for activity under your account and for keeping credentials secure. You are responsible for your team members' use of the Service and for the accuracy and lawful use of client data you add.

3. Payments & Stripe

Payments are processed by Stripe under its own terms. You must connect and maintain your own Stripe account. Funds from your clients settle to your connected Stripe account. We may charge a platform fee and/or subscription fee as disclosed at sign-up.

4. Your content & client data

You retain ownership of the content you and your clients add — client records, documents and uploaded files, messages, and signed contracts. You grant us the limited rights needed to host, process, and display that content to operate the Service for you. You are responsible for having the necessary rights and consents to collect and process your clients' personal data, and for complying with applicable privacy and consumer-protection laws.

5. E-signatures

The Service lets your clients sign contracts electronically. You and your signers consent to conducting business electronically and to the use of electronic signatures and records. We record signature audit details (including timestamp, IP address, and browser) to help evidence a signing. We do not provide legal advice; you are responsible for whether a given contract and signing meet your legal requirements.

6. Client portal & end-users

Your clients may access a client portal to view their records, message you, share files, and request refunds. Their access is governed by these Terms and our Privacy Policy; you remain responsible for the business relationship and the content you make available to them.

7. Acceptable use

• No unlawful, fraudulent, or deceptive activity.
• No use that violates Stripe's restricted-business or prohibited-use policies.
• No unsolicited bulk email (spam) through the Service's messaging or automations.
• No attempts to breach security or access other tenants' data.

8. Fees

Subscription and platform fees are described on our pricing page and may change with notice. Stripe processing fees are separate and charged by Stripe.

9. Termination

You may cancel anytime. We may suspend or terminate accounts that violate these Terms or pose risk to the platform or its users. On termination we may delete your data after a reasonable period, subject to legal retention requirements.

10. Disclaimers & liability

The Service is provided "as is" without warranties. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid us in the prior twelve months.

11. Contact

Questions about these Terms: support@payavora.com.